Terms of Use

1. Parties, definitions and scope

These Terms of Use ("Terms") are a binding agreement between you and Raviosoft OÜ governing your use of the TamNerede mobile app, website and all related services (together, the "Service"). By creating an account or using the Service you accept these Terms; if you do not accept them, do not use the Service.

Service provider

Name: Raviosoft OÜ (a private limited company incorporated under the laws of the Republic of Estonia)
Address: Tallinn, Estonia
Support: [support@tamnerede.com]

Definitions

User: any natural person who accesses the Service or creates an account.
Circle: a group of users who share location, notifications and messages with each other (a Family Circle or a Team).
Circle Admin: the user who creates a Circle or is given admin rights.
Child Account: an account of a minor created and managed by a parent or legal guardian.
Organisation: a business, institution or entity that uses the Service to manage the location of its employees or team members.
Safe Zone: a geographic area defined by a user on the map that triggers notifications on arrival and departure.
Emergency Features: the SOS button, crash detection and emergency alerts.
Premium: additional features offered under a paid subscription.
User Content: any message, photo, place name or other content a user uploads or sends through the Service.

Scope and other documents

How we process your personal data is explained in the [Privacy and Cookie Policy]; how we protect it is explained in the [Data Security Policy]. If you use the Service on behalf of an Organisation, the [Business Agreement and Data Processing Agreement] between the Organisation and us also apply and prevail in case of conflict.

These Terms are published in Turkish and English. If the versions conflict, consumers benefit from the interpretation more favourable to them.

2. Accounts, age limits and Child Accounts

You must be at least 18 to open an independent account in your own name. Users under 18 may use the Service only through a Child Account created or approved by a parent or legal guardian. The age below which parental consent is mandatory varies by country (13 in Estonia, between 13 and 16 in EU countries, 13 in the US); for children below that age, consent is always obtained from the parent.

You are responsible for your account

Provide accurate, current and complete information and keep your phone number and email up to date.
Keep your login details confidential; you are responsible for all activity under your account.
Report suspected unauthorised access immediately to [security@tamnerede.app].
One person may use only one personal account; accounts may not be transferred or sold.

Child Accounts

A Child Account may only be created by the child's parent or legal guardian. By creating a Child Account you represent and undertake that:

You are the child's parent or legal guardian and are authorised to consent to the processing of the child's personal data on their behalf.
You will monitor the child's location in a way that suits their age and maturity and serves their best interests.
You will explain the existence and scope of location sharing to your child in age-appropriate language. TamNerede shows a visible indicator on the Child Account device that location sharing is on, and this indicator cannot be hidden.
You will respect the rights of the other parent or any person with custody rights and any court orders.

Child Accounts are never shown ads, never receive personalised advertising or profiling, and their group chat is limited to Circle members approved by the parent. When the child reaches the age of majority, they may convert the account into a personal account, at which point the parent's management rights end.

Core rule on tracking other people

TamNerede may not be used to track anyone without their knowledge or against their will. You may add an adult to a Circle only with consent given from that adult's own device. Installing TamNerede on another adult's device without their knowledge, or logging into their account, is strictly prohibited and is a criminal offence in many countries.

3. Nature of the Service and critical warnings

TamNerede is not an emergency service. In situations involving danger to life, injury, crime or a missing person, call your local emergency number first (for example 112 in the EU and Türkiye, 911 in the US). The Service is not designed to replace emergency services, law enforcement or professional security services.

Location sharing and location history

Location data relies on your device's GPS, Wi-Fi, cell tower and sensor data. Location may be inaccurate, delayed or unavailable indoors, between tall buildings, when the device is off, in battery-saver mode, without an internet connection, or when the operating system stops the app. A person's position on the map does not conclusively show where they actually are.

Safe Zones

Safe Zone notifications depend on the device's location updates and may be delayed, not arrive at all or be triggered incorrectly. The absence of a notification does not mean the person is inside or outside a Safe Zone.

SOS, crash detection and emergency alerts

The SOS button sends your real-time location and an alert message to the Circle members and emergency contacts you select. [If a live emergency operator service is offered with Premium, describe it here; otherwise:] TamNerede does not call emergency services on your behalf.
Crash detection is an automated estimate using the device's accelerometer, gyroscope and location data. It may fail to detect a real crash or raise an alert when no crash occurred. The alert is sent to your Circle after a [60]-second countdown during which you can cancel it.
Emergency alerts depend on the mobile network, internet connection, third-party notification services (Apple and Google) and the recipient's device settings; delivery cannot be guaranteed.

Your responsibility

For the Emergency Features to work, grant location permission as “Always”, keep the app updated, set battery optimisation exceptions and regularly check that your emergency contacts are current. Try the features with the in-app test mode before a real emergency.

Changes to the Service

We may add, change or remove features to improve the Service, ensure security or comply with the law. If we materially restrict a paid feature, we will give at least 30 days' notice and your rights under section 6 remain unaffected.

4. Team and business use

When an Organisation uses TamNerede to manage the location of its employees or team members, the Organisation is the controller of that personal data; Raviosoft OÜ acts as a processor on the Organisation's behalf and under its instructions.

The Organisation undertakes to:

Have a valid legal basis for location tracking (for example legitimate interest or the employment contract) and carry out a data protection impact assessment where required.
Inform employees in writing before tracking starts: what data is collected, for what purpose, during which hours and who can see it.
Limit tracking to business purposes and switch it off outside working hours, during leave and in private time. TamNerede provides working-hours and “off-duty” settings for this purpose.
Not attempt to access employees' personal Family Circle data; personal and work Circles are kept separate.
Comply with the laws of the countries where it operates, including employment law, collective agreements and duties to consult employee representatives or trade unions.
Respond to employees' data requests; we forward requests sent directly to Raviosoft OÜ to the Organisation.

The Organisation will indemnify Raviosoft OÜ against third-party claims arising from breach of these obligations. The person accepting an account on behalf of an Organisation represents that they are authorised to do so.

If you are an employee

Tracked employees can always see in the app when location sharing is on. Direct questions about tracking to your employer first.

5. Group chat, User Content and acceptable use

Group chat is offered only for sharing messages, photos and locations among members of the same Circle. You are responsible for the User Content you send; you keep ownership of it.

The licence you give us: you grant us a worldwide, royalty-free, non-transferable licence to use User Content only to provide the Service (transmit, store, display it to your Circle members and back it up). This licence ends when you delete the content or close your account, and for backup copies when the retention periods in the Privacy Policy expire. We do not read or use your messages for advertising or profiling.

Prohibited uses. You may not use the Service to:

Track a person's location without their knowledge and consent, or monitor them for stalking, harassment, violence or control (stalkerware use)
Secretly take over a partner's or another adult's phone to add them to a Circle
Share content involving harassment, threats, hate speech, discrimination or incitement to violence
Share child sexual abuse material or any content sexualising minors (we report such content to the competent authorities)
Publish other people's personal data, photos or private information without permission
Plan or carry out unlawful activities
Trigger false SOS or emergency alerts or misuse emergency contacts
Reverse engineer the Service, circumvent security measures, collect data with automated tools (scraping) or overload the infrastructure
Send malware, spam or unsolicited commercial messages
Impersonate anyone else

Notice and takedown. If you see unlawful content or abuse, use the in-app “Report” option or write to support@tamnerede.com. We review reports within a reasonable time, remove content and restrict accounts where needed, and explain our decision to the people concerned. You can appeal our decision at support@tamnerede.com.

Access to chat content. Circle messages are encrypted in transit and on our servers. Authorised staff may review messages only in limited cases, such as investigating an abuse report, complying with a legal obligation or providing support at your explicit request.

6. Premium subscription, payment and right of withdrawal

TamNerede's core features are free. Premium features (for example longer location history, unlimited Safe Zones, advanced crash detection and ad-free use) are offered under a [monthly / annual] subscription. Current plans and prices, including taxes, are shown in the app before purchase.

Purchase and renewal

Subscriptions are bought through the Apple App Store or Google Play; payment, billing and refunds are subject to that store's terms. Your card details are not passed to us.
A subscription renews automatically for the same period at the then-current price unless cancelled at least 24 hours before the end of the period.
You cancel in your device's store account settings. Deleting the app does not cancel the subscription. After cancellation, Premium continues until the end of the paid period.
If a free trial is offered and you do not cancel before it ends, the paid subscription starts.
Price increases apply to your existing subscription only from the next renewal period and in line with the store's notice and consent rules.

Right of withdrawal

Consumers in the EU/EEA: you have the right to withdraw from a digital service contract within 14 days of its conclusion without giving reasons. If you ask for Premium to start immediately at purchase, a proportionate amount for the period used before withdrawal may be deducted. You can send your withdrawal and refund request through the store or in writing to [support@tamnerede.app].
Consumers in Türkiye: under the Distance Contracts Regulation, the right of withdrawal may not apply to services performed instantly in electronic form where performance has started with your consent. Refund requests are then handled under the store's policies.
Other countries: the mandatory consumer protection rules of your country of residence are unaffected.

Team plans: plans for Organisations may be offered [with invoicing via the web] and are subject to a separate Business Agreement. Organisations are not consumers and have no right of withdrawal.

7. Advertising and third-party services

The free version shows ads through third-party ad networks. Personalised ads are shown only with your consent (and, on iOS, your App Tracking Transparency permission); you can withdraw consent at any time in the app settings.

We do not sell or give your precise location data to ad networks. Your location history, Safe Zones, chats and Circle information are not used for ad targeting.
No ads are shown on emergency screens, in the SOS flow or in Child Accounts.
Advertisers are responsible for the products and services in their ads.

Third-party services. The Service works with third-party services such as maps, notifications, payments and analytics. Their own terms may apply; map data and addresses come from third-party providers and may be inaccurate.

Additional terms for apps downloaded from the Apple App Store

These Terms are between you and Raviosoft OÜ only, not with Apple Inc. ("Apple"). Raviosoft OÜ, not Apple, is responsible for the app and its content.
Apple has no obligation to provide maintenance and support for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation.
Raviosoft OÜ, not Apple, is responsible for addressing product liability, regulatory non-compliance, consumer protection and intellectual property infringement claims.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You represent that you are not located in a country subject to a US embargo and are not on any US list of prohibited parties.

8. Intellectual property and licence

The TamNerede name, logo, software, design, interface and all content other than User Content belong to Raviosoft OÜ or its licensors and are protected by intellectual property law.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Service for personal, non-commercial purposes (or, for Organisation accounts, for the Organisation's internal business purposes). You may not copy, modify, distribute or rent the app or attempt to obtain its source code, except for mandatory interoperability rights granted by applicable law.

We may use suggestions and feedback you give us about the Service without any obligation to you.

9. Disclaimer of warranties and limitation of liability

We provide the Service with care and in line with current technical standards, but we cannot guarantee that it will be uninterrupted, error-free or accurate in every condition. To the extent permitted by law, the Service is provided “as is”. Your statutory conformity and defect rights as a consumer are not affected.

Limits of our liability

To the extent permitted by law, Raviosoft OÜ is not liable for:

Damage caused by inaccurate, delayed or missing location data, or by the non-delivery of a Safe Zone notification or emergency alert, unless caused by our intent or gross negligence
Failures of your device, operating system, mobile network, internet provider or third-party services such as Apple and Google
The actions of other users or Organisations and their misuse of the Service
Indirect damage, loss of profit, data loss (without prejudice to our backup obligations) and unforeseeable damage

In cases not listed above, our total liability is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the damage and EUR 100.

Where limits do not apply. Nothing in this section limits our liability for intent or gross negligence, death or personal injury, product liability law or any other liability that cannot be limited by law, nor does it remove the mandatory consumer rights of your country of residence.

Indemnity. You will compensate us, in proportion to your fault, for reasonable losses arising from third-party claims against us caused by your breach of these Terms or of third-party rights (in particular the prohibited uses in section 5).

10. Suspension, termination and account deletion

Termination by you. You can delete your account at any time via “Settings > Delete account” in the app or by writing to [privacy@tamnerede.app]. Deleting your account does not automatically cancel your store subscription; cancel it separately in the store setting

Suspension or termination by us. We may restrict, suspend or close your account or access to certain features in the following cases:

Material or repeated breach of these Terms, especially sections 2 and 5
Suspected misuse that threatens someone's safety (for example non-consensual tracking)
A decision of a competent authority or a legal obligation
No use of the account for 24 months (with prior notice by email)

Where possible we give prior notice and explain our reasons; in urgent safety situations we may give notice afterwards. You can appeal decisions through the appeal route in section 5. For paid accounts close without justification, the price of the remaining period is refunded proportionately.

Discontinuing the Service. If we shut down TamNerede entirely, we will give at least 60 days' notice, allow you to export your data and refund paid but unused subscription periods.

Effects of termination. When an account is deleted, your data is deleted or anonymised in line with the retention periods in the Privacy and Cookie Policy. Provisions that by their nature should survive termination (for example sections 8, 9 and 11) remain in force.

11. Governing law, disputes, changes and contact

Governing law. These Terms are governed by the laws of the Republic of Estonia. If you are a consumer, you keep the protection of the mandatory consumer law provisions of your country of residence that cannot be excluded by contract.

Disputes.

Please write to [support@tamnerede.app] first; we aim to respond to complaints within 15 business days.
For disputes with Organisations and non-consumer users, Harju Maakohus (Harju County Court, Tallinn) has jurisdiction.
Consumers may bring proceedings before the courts or competent consumer bodies of their place of residence. Consumers resident in Estonia may apply to the Consumer Disputes Committee (Tarbijavaidluste komisjon, Endla 10A, 10122 Tallinn). Consumers in other EU countries can get help with cross-border disputes from the European Consumer Centre. Consumers in Türkiye may apply to Consumer Arbitration Committees within the monetary thresholds and to Consumer Courts above them.

Changes. We may update these Terms because of changes to the Service, security requirements or the law. We will announce material changes that adversely affect your rights by in-app notice and email at least 30 days before they take effect. If you do not accept a change, you may close your account before the effective date. Changes required by law or for security reasons may take effect sooner.

Miscellaneous. If any provision of these Terms is held invalid, the remaining provisions stay in effect. Our failure to exercise a right is not a waiver of it. We may transfer these Terms in connection with a merger, acquisition or asset sale provided your rights are not reduced; you may not transfer them without our consent.

Contact

Raviosoft OÜ, [full address], Tallinn, Estonia
General support: support@tamnerede.com